Your Questions Answered
Who is SwapShield?
SwapShield provides a specialized replacement warranty for vape enthusiasts. By purchasing a protection plan through our retail partners, you secure your device against unexpected technical failures or electronic issues.
Coverage Details
Our plan handles internal electronic breakdowns and mechanical glitches. We focus on a hassle-free exchange process where we replace your faulty device rather than making you wait for lengthy technical repairs.
Is accidental harm covered?
This warranty excludes accidents like drops, water damage, or theft. Our commitment is focused solely on internal manufacturing defects and electrical malfunctions that occur during your active coverage term.
Submitting a Claim
Starting a claim is easy: complete our digital enquiry form with your device info and fault description. After we verify the details with the retailer, we will arrange for your replacement unit quickly.
Purchase Locations
You can find our protection plans at authorized vape shops. These retailers offer SwapShield right at the checkout when you buy a new pod kit or reusable device, ensuring you are protected from day one.
Out of Stock Items
Should your specific model be discontinued, we will supply a comparable device. We ensure the replacement offers identical performance and features so your experience remains consistent. To cancel your warranty, you must contact us directly via phone at 07123123123 or email info@swapshield.co.uk.