Frequently Asked Questions
What is SwapShield?
SwapShield is a replacement warranty designed to partner with vape retailers. When you purchase an eligible device, you can add a paid protection plan that covers eligible mechanical or electrical faults.
What does it cover?
SwapShield covers internal electronic failures, mechanical faults, and internal charging-system issues. We provide a direct replacement for approved claims, ensuring a simple 'no repairs, just replace' experience.
Does it cover accidental damage?
No. SwapShield does not cover accidental damage, drops, cracked devices, loss, theft, or cosmetic damage. Our coverage is strictly limited to internal mechanical or electrical faults during the warranty period.
How do I make a claim?
To initiate a claim, customers can begin by filling out a claim enquiry form. This includes details about the device, the retailer, and a description of the fault. Once approved, a replacement is provided.
Where can I buy it?
SwapShield is available through participating retailers. Retailers can offer the warranty alongside eligible reusable vape devices and pod kits, allowing customers to purchase protection at the point of sale.
What if the original is unavailable?
If the original device is no longer available, SwapShield will provide an equivalent replacement that maintains the same core functionality and performance as the original model.